Refund & Return Policy

At SCHMIEDE, our products may be curated, configured, portioned, packaged, and sealed specifically according to the customer's order.

Because these products are consumable nutritional supplements and may be prepared specifically for an individual order, products that have been prepared and sealed for a customer cannot ordinarily be returned to inventory or resold.

Our policy is therefore designed to distinguish between customer-requested changes and issues caused by SCHMIEDE, our products, or the delivery process.

1. Customer-Curated & Sealed Products

Once a customer's order has been prepared, curated, packaged, and sealed, it is considered final and non-returnable except where a refund or replacement is required because of a product defect, SCHMIEDE error, delivery damage, or applicable law.

This applies even if the product remains unopened.

This is because a product prepared and sealed specifically for a customer may no longer be suitable for resale or redistribution.

2. Change of Mind & Customer Errors

SCHMIEDE does not accept returns or refunds for customer-initiated changes after an order has been prepared or sealed.

This includes:

• Selecting the wrong product, flavour, variant, size, or configuration
• Entering incorrect delivery or order information
• Changing your mind after the order has been prepared or sealed
• No longer wanting the product
• Disliking the selected flavour
• Purchasing the product by mistake
• Ordering an incorrect quantity

Customers are responsible for reviewing their order details carefully before completing their purchase.

3. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If the cancellation request is received before SCHMIEDE begins preparing or sealing the order, SCHMIEDE may be able to cancel the order and issue an applicable refund.

Once preparation, curation, packaging, or sealing has begun, cancellation may no longer be possible.

Once the product has been sealed specifically for the customer, the order is generally considered final and non-cancellable, except where required by applicable law or where the product is affected by an issue covered under this policy.

4. Damaged, Tampered, Defective or Incorrect Products

If your order arrives:

• Damaged during transit
• Tampered with
• Defective
• Contaminated or compromised
• Missing items
• Containing the wrong product, flavour, variant, or configuration

please contact SCHMIEDE within 48 hours of delivery.

Please provide:

• Order number
• Clear photographs/videos of the package and product
• Photographs of the shipping label
• Description of the issue

For damage or tampering, customers should retain the original packaging until SCHMIEDE has completed its review.

If the issue is verified, SCHMIEDE may provide a replacement or refund for the affected product, as appropriate.

5. Opened, Used or Tampered Products

For safety, hygiene, and product-integrity reasons, SCHMIEDE does not accept returns of products that have been opened, used, partially consumed, altered, or tampered with.

The exception is where SCHMIEDE specifically requests the product to be returned for investigation or where applicable law requires otherwise.

Customers must not consume a product that appears damaged, tampered with, contaminated, or otherwise compromised.

6. Products Prepared Specifically for a Customer

Where a product has been specifically curated, configured, portioned, packaged, or otherwise prepared for an individual customer, SCHMIEDE may be unable to accept the product back even if the external package remains unopened.

This restriction exists because the product may no longer be eligible for resale once it has been specifically prepared and sealed for that customer.

This does not affect any rights or remedies available to customers under applicable law.

7. Delivery Refusal

Customers should not refuse delivery solely because they have changed their mind or no longer want the product.

If a customer refuses delivery and the product is returned to SCHMIEDE, the order will still be subject to this Refund & Return Policy.

Where a refund is approved, applicable shipping, return, or other charges may be deducted where permitted by law.

8. Lost or Undelivered Orders

If your order has not been delivered within the expected delivery period, please contact SCHMIEDE with your order number.

SCHMIEDE may investigate the shipment with the relevant delivery partner and, where appropriate, arrange a replacement or refund.

9. Promotional, Bundled & Complimentary Products

Products provided as part of a promotion, bundle, discount, complimentary offer, or other campaign may be subject to additional terms.

Where a refund is approved for an order containing promotional or bundled products, the refund amount may be adjusted to account for the value of promotional or complimentary items, where permitted by applicable law.

10. Fraudulent or Abusive Claims

SCHMIEDE reserves the right to investigate refund and replacement requests.

Requests may be declined where there is reasonable evidence of:

• Fraudulent activity
• Repeated or abusive refund claims
• Intentional product damage
• Product tampering
• False or misleading information
• Attempts to obtain multiple refunds or replacements for the same order

This does not affect any rights available to consumers under applicable law.

11. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable Indian consumer protection laws.

Where applicable law provides a customer with a right or remedy that conflicts with this policy, the applicable law will prevail.

12. How to Request a Refund or Replacement

To request a refund or replacement, contact SCHMIEDE through our official customer support channel and provide:

• Order Number:
• Name:
• Registered Email / Phone:
• Reason for Request:
• Photos/Videos (where applicable):

Our team will review the request and communicate the next steps.

SCHMIEDEForge Your Way.