Terms of Service

These terms apply when you use schmiedeyourway.com, buy SCHMIEDE products, or use SCHMIEDE Performance (together, "the services"). The services are provided by SCHMIEDE NUTRITION, M.H. Plaza, Thumbe, Mangalore, Karnataka 574143 (GSTIN 29GGUPR9542G1ZB), referred to here as "SCHMIEDE", "we" or "us".

By using the services you agree to these terms, our Privacy Policy and our Refund & Return Policy. If you don't agree, please don't use the services.

1. Your account

You sign in with a one-time code we email to you; there is no password. Keep access to that email address to yourself, because anyone who can read it can sign in to your account.

Give us accurate details, especially your name, phone number and delivery address, and keep them up to date. You can browse as a guest, but checkout needs an account.

We may suspend or close an account that is used to break these terms, the law, or our offers (for example, fraudulent orders or repeated abuse of coupons or refunds).

2. Our products

SCHMIEDE products are nutritional supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. They are manufactured by Bioxent Health and Nutrition Pvt. Ltd. (ISO 9001:2015 & GMP certified production).

Read the label before use and follow the directions on it. If you are pregnant or breastfeeding, have a medical condition, take medication, or are unsure whether a product suits you, speak to a doctor before using it.

We describe our products as accurately as we can. Photos are for illustration; the label on the product you receive is the authoritative source for its contents.

3. Prices and payment

Prices are in Indian rupees and include GST. Any delivery charge is shown at checkout before you pay.

You can pay online through Razorpay, our payment partner, or with cash on delivery where your pincode allows it. Card, UPI and bank details are handled by Razorpay; we never see or store them.

If a price or product detail on the site is clearly wrong, we may cancel the affected order and refund anything you paid for it, even after you have received an order confirmation.

4. Orders

Your order is an offer to buy. We may decline or cancel an order, for example when a product is unavailable, payment doesn't go through, or we reasonably suspect fraud. If we cancel an order you have paid for, we refund the amount paid.

Items marked "Pre-book" are dispatched once they are in stock.

Some products, such as the Modular Whey System and IGNITE, are prepared to your choices (for example, your flavour split) and sealed for your order. Please check your choices before you place the order.

5. Delivery

We ship across India through our courier partners. Delivery dates shown to you are estimates from the courier, not guarantees. You can follow your order from My Orders.

Please make sure someone can receive the order at the address given. For cash-on-delivery orders, pay the amount due when the order arrives.

6. Cancellations, returns and refunds

Cancellations, returns, replacements and refunds are governed by our Refund & Return Policy, which forms part of these terms.

7. Coupons, referrals and points

Coupons, referral rewards and loyalty points are subject to the conditions shown with them. They have no cash value, can't be exchanged for cash, and may be changed or withdrawn. We may cancel rewards obtained through misuse, such as self-referrals or multiple accounts.

8. SCHMIEDE Performance

SCHMIEDE Performance is our member app for training, nutrition and progress. Access comes with a Performance pass, and some purchases include a period of access, as shown at the time.

A Performance pass is prepaid for the period shown when you buy it. It does not renew or charge you automatically; buying another pass while one is running adds its days to the end. You must be 18 or over, with your date of birth on your account, to buy a pass.

Plans, targets and suggestions in the app are general fitness and nutrition guidance. They are not medical advice and do not replace a doctor, dietitian or physiotherapist. Answer the health questions honestly, because plans depend on them, and get medical advice first if you have a health condition, an injury, are pregnant or have recently given birth.

Train within your limits. Stop and seek medical help if you feel chest pain, faintness, severe breathlessness or unusual pain.

If you give permission, a SCHMIEDE coach and our review team can see your Performance information to review your plan. How this works, and how to withdraw permission, is explained in our Privacy Policy.

9. What you put into the services

Your logs, notes, measurements and photos remain yours. You allow us to store and use them to provide the services to you, as described in our Privacy Policy.

When you use the services, don't:

• Give false information or use someone else's account or details
• Use the services for anything unlawful, or to harm others
• Try to break, overload, probe or get around the security of the services
• Copy or collect content or data from the services by automated means
• Misuse offers, coupons, referrals or the refund process

10. Our content

The SCHMIEDE name and logo, and the text, images, designs and software of the services, belong to SCHMIEDE NUTRITION or its licensors. You may use them only to use the services as intended.

11. Partner programmes

Our ambassador and creator programmes have their own terms, which we share with you when you join. Those terms apply in addition to these.

12. Other companies' services

Payments are handled by Razorpay and deliveries by our courier partners. Their own terms apply to the part of the service they provide.

13. Responsibility

We provide the services with reasonable care and skill. To the extent the law allows, we are not responsible for losses that were not foreseeable, or that arise from using products against their label directions or from your own failure to follow advice in the app.

Nothing in these terms limits or excludes rights you have under the Consumer Protection Act, 2019 or other laws that cannot be excluded.

14. Changes

We may update these terms. The date at the top shows when they last changed; the version shown when you place an order applies to that order.

15. Law and disputes

These terms are governed by the laws of India. Subject to your right to approach a consumer commission, the courts at Mangalore, Karnataka have jurisdiction.

16. Contact and grievances

For questions, complaints or grievances, write to foundersoffice@schmiedeyourway.com or call +91 81975 55477 (Mon–Sat, 9:00 AM – 6:00 PM IST). Our grievance cell acknowledges a complaint within 48 hours and aims to resolve it within one month.